Onsite Support Engineer

Experis - ManpowerGroup; Chiswick; On-site; GBP 22,000 - 37,000; Full time

Job summary

Experis - ManpowerGroup in Chiswick is seeking an Onsite Support Engineer for a six-month contract at the R&D head office. You will deliver hands-on on-site IT support, manage fault calls, and provide VIP-level assistance to executives.

Responsibilities include PC/Laptop builds, AD administration, OS configuration, and documenting work. You will maintain accurate records and deliver deskside support across site coverage hours; collaborate with cross-functional teams to keep systems running

Qualifications

• Strong communication with all levels and client-facing professionalism
• Excellent organisational and admin skills with attention to detail
• Solid deskside support capability
• Experience with service/support tooling like S-NOW
• Experience supporting Microsoft 365 and Windows 11
• Asset management experience with process-driven approach
• Able to produce clear documentation daily
• Willingness to learn AV support (desirable)

Responsibilities

• Manage fault calls, service requests and planned changes within the IT support environment
• Provide "Smart Hands" support across on-site infrastructure needs
• Support and help operate the BAT "TechDeck", including: PC/Laptop builds, OS configuration and setting up devices, Active Directory administration, Some hardware repair
• Tackle complex cases end-to-end, taking ownership from start to finish
• Build strong working relationships with end users, including VIP/Executives/Senior Management and their support teams
• Complete documentation and maintain accurate records
• Work closely to deliver deskside support across the site coverage window

Skills

Deskside support

Onsite support

VIP support

Documentation

Asset management

S-NOW

Microsoft 365

Windows 11

Communication skills

Organisational skills

Attention to detail

AV support (desirable)

Tools

Active Directory

S-NOW

Microsoft 365

Job description

Job Title: Onsite Support Engineer
Location: Chiswick
Duration: Six months initial, with potential for extension
Rate: Up to £200 per day via an approved umbrella company
Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)
If you enjoy being the go to technical support person on site and you thrive in a client facing environment you'll feel right at home here. Hiring for a reputed client, this is a hands on contract role at their R&D Head Office in Chiswick, supporting a global account where your impact is visible every day.

What you'll be doing:

• Manage fault calls, service requests and planned changes within the IT support environment
• Provide "Smart Hands" support across on-site infrastructure needs
• Support and help operate the BAT "TechDeck", including:
  • PC/Laptop builds
  • OS configuration and setting up devices
  • Active Directory administration
  • Some hardware repair
• Tackle complex cases end-to-end, taking ownership from start to finish
• Build strong working relationships with end users, including VIP/Executives/Senior Management and their support teams
• Complete documentation and maintain accurate records
• Work closely to deliver deskside support across the site coverage window

What you'll bring:

• Confidence communicating with people at all levels and representing the client experience professionally
• Strong organisational and admin skills, with excellent attention to detail
• Solid deskside support capability
• Experience using service/support tooling such as S-NOW (or comparable workflows)
• Experience supporting Microsoft 365 and Windows 11 environments
• Asset management experience, with a process driven approach
• Comfortable producing clear documentation as part of your day to day work
• A willingness to learn AV support (desirable)