Onsite Support Engineer

Experis - ManpowerGroup; Southampton; On-site; GBP 22,000 - 37,000; Full time

Job summary

Experis - ManpowerGroup is seeking an Onsite Support Engineer for our client’s R&D Head Office in Southampton. This six‑month contract offers site coverage from 08:00 to 18:00, Monday to Friday, with a rate up to £200 per day via an umbrella company.

You will manage fault calls, service requests and changes, provide Smart Hands support on site, and operate the BAT TechDeck including PC builds, AD administration, Microsoft 365, and Windows 11.

Qualifications

• On-site deskside support and customer-facing communication.
• Strong attention to detail and documentation.
• Experience with VIP/executive stakeholder support.

Responsibilities

• Manage fault calls, service requests and changes in IT support environment.
• Provide on-site Smart Hands support across on-site infrastructure.
• Operate BAT TechDeck: PC builds, OS config, AD, and hardware repair.
• Tackle complex cases end-to-end and maintain accurate records.
• Work with end users including VIPs and executives to ensure service quality.

Skills

Deskside support

Customer communication

Attention to detail

Documentation

VIP/Executive liaison

Problem solving

Tools

ServiceNow

Active Directory

Microsoft 365

Windows 11

Job description

Job Title: Onsite Support Engineer
Location: Southampton
Duration: Six months initial, with potential for extension
Rate: Up to £200 per day via an approved umbrella company
Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)
If you enjoy being the go to technical support person on site and you thrive in a client facing environment you'll feel right at home here. Hiring for a reputed client, this is a hands on contract role at their R&D Head Office in Southampton, supporting a global account where your impact is visible every day.

What you’ll be doing:

• Manage fault calls, service requests and planned changes within the IT support environment
• Provide "Smart Hands" support across on-site infrastructure needs
• Support and help operate the BAT "TechDeck", including:
  • PC/Laptop builds
  • OS configuration and setting up devices
  • Active Directory administration
  • Some hardware repair
• Tackle complex cases end-to-end, taking ownership from start to finish
• Build strong working relationships with end users, including VIP/Executives/Senior Management and their support teams
• Complete documentation and maintain accurate records
• Work closely to deliver deskside support across the site coverage window

What you’ll bring:

• Confidence communicating with people at all levels and representing the client experience professionally
• Strong organisational and admin skills, with excellent attention to detail
• Solid deskside support capability
• Experience using service/support tooling such as S-NOW (or comparable workflows)
• Experience supporting Microsoft 365 and Windows 11 environments
• Asset management experience, with a process driven approach
• Comfortable producing clear documentation as part of your day to day work
• A willingness to learn AV support (desirable)