Onsite Solutions Consultant - Customer Experience

DeterTech | UK; Leeds; On-site; GBP 30,000 - 42,000; Full time

Job summary

DeterTech in Leeds seeks a Customer Solution Specialist to deliver a high-standard customer experience across the client base. The role involves conducting detailed site surveys and post-incident assessments to understand customer needs and provide fit-for-purpose solutions.

You will engage with Sales, Customer Success, Engineers and ARC teams to ensure clear communication and effective delivery, while maintaining records and improving service quality.

Qualifications

• Experience in a customer-facing role, ideally field-based or on-site.
• Strong interpersonal and communication skills with a commitment to excellent service.
• Ability to work independently, manage time effectively, and travel to client locations.
• Detail-oriented with problem-solving ability and objective assessment of situations.
• Confidently represent DeterTech in customer environments with professionalism.
• Collaborative mindset across multiple internal teams.

Responsibilities

• Conduct comprehensive on-site and off-site site surveys, assessing customer requirements and identifying suitable solutions.
• Prepare and issue quotations after surveys, converting quotes into orders where possible; raise SmartWater quotations with accuracy.
• Serve as primary customer contact during establishing Customer Solutions, delivering a professional, customer-focused presence.
• Maintain accurate records of site visits, findings, and interactions; escalate issues when required.

Skills

Customer-facing

Interpersonal skills

Independent work

Travel readiness

Problem solving

Accountability

Job description

DeterTech in Leeds seeks a Customer Solution Specialist to deliver a high-standard customer experience across the client base. The role involves conducting detailed site surveys and post-incident assessments to understand customer needs and provide fit-for-purpose solutions.

You will engage with Sales, Customer Success, Engineers and ARC teams to ensure clear communication and effective delivery, while maintaining records and improving service quality.