Onsite Operations Lead, Client Delivery

02 Reed Specialist Recruitment Ltd; Nottingham; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Discount hub

Long-service sabbaticals

Refer-a-friend scheme

Cycle to work

Electric Vehicle scheme

Descripción de la vacante

Reed Talent Solutions are hiring in Warrington for an Onsite Team Manager to join our Service Delivery team and support one of our key clients. This role drives a high-quality 24-hour operation, leading a team and supporting workforce planning to meet KPIs and compliance.

Shift pattern: Full time, Monday - Friday 08:00am - 17:00pm. You will coach the Onsite Coordinator, monitor staffing levels, and build strong client relationships to deliver exceptional service.

Formación

• Recruitment experience ideally from MSP/RPO/Staff bank.
• Proven people management and training capabilities.
• Ability to prioritise workloads and manage resources.

Responsabilidades

• Lead, coach and support the Onsite Coordinator.
• Provide day-to-day supervision and allocate workloads.
• Monitor staffing levels and operational performance against KPIs/SLAs.
• Be first escalation point for workers, Coordinators and clients.
• Support recruitment, onboarding and training activities.
• Foster strong client relationships and focus on compliance.

Conocimientos

Recruitment experience

People management

Workload prioritisation

Service delivery

Stakeholder management

Customer/worker satisfaction

Accountability

Descripción del empleo

Reed Talent Solutions are hiring in Warrington for an Onsite Team Manager to join our Service Delivery team and support one of our key clients. This role drives a high-quality 24-hour operation, leading a team and supporting workforce planning to meet KPIs and compliance.

Shift pattern: Full time, Monday - Friday 08:00am - 17:00pm. You will coach the Onsite Coordinator, monitor staffing levels, and build strong client relationships to deliver exceptional service.