Onsite L2 Desktop Support Engineer

Excis Compliance; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Excis Compliance in Gatwick, UK is seeking an L2 Desktop Support Technician for 100% on-site work. You will provide on-site technical support across hardware, software, Microsoft technologies, endpoint management, networking, and local IT environments.

The role emphasizes BAU support with about 25% allocated to IT projects and improvements. The ideal candidate has 2–4 years of hands-on IT support experience, familiar with ServiceNow, Active Directory, and Microsoft 365.

Qualifications

• 2–4 years of hands-on IT support experience.
• Experience in L2 Desktop/IT Support.
• Strong knowledge of Microsoft technologies and Windows 10/11.

Responsibilities

• Provide L2 desktop and onsite IT support to end users.
• Manage incidents and service requests through ServiceNow.
• Troubleshoot Windows 10/11, PCs, laptops, and customer hardware.

Skills

L2 Desktop Support

Windows 10/11

Customer service

English proficiency

Education

Degree in Computer Science/IT or related field

Tools

ServiceNow

Zendesk

Freshservice

Intune/Autopilot

Job description

Excis Compliance in Gatwick, UK is seeking an L2 Desktop Support Technician for 100% on-site work. You will provide on-site technical support across hardware, software, Microsoft technologies, endpoint management, networking, and local IT environments.

The role emphasizes BAU support with about 25% allocated to IT projects and improvements. The ideal candidate has 2–4 years of hands-on IT support experience, familiar with ServiceNow, Active Directory, and Microsoft 365.