Desktop Support Engineer L2

Excis Compliance; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

A supportive and inclusive work环境

Continuous learning and professional成长

Exposure to global enterprise clients

Competitive compensation and clear/c…

Job summary

Excis is seeking a customer-focused Desktop Support Engineer (L2) for a fully onsite role in London, supporting a key enterprise client and VIP users. The role covers broad IT support, imaging, and deployment tasks across Windows environments.

You will join a collaborative IT support team, handling incidents, documentation, and vendor coordination while delivering high-quality user experiences and efficient problem resolution.

Qualifications

• Windows 10/11 and legacy Windows experience.
• Windows imaging/deployment using SCCM/MDT or USB imaging.
• Familiarity with Active Directory and Azure Active Directory.
• Strong desktop, laptop, printer, and peripheral troubleshooting skills.
• Experience with ITSM/ticketing systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and within a team.
• Experience working with vendors and third-party support teams.
• Strong organizational and time management skills.

Responsibilities

• Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals.
• Deliver high-quality customer service to all users, including VIPs.
• Troubleshoot hardware and software issues across Windows environments.
• Perform PC builds, deployments, imaging, and reimaging activities.
• Handle IMAC activities (Install, Move, Add, Change) and project tasks.
• Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup.
• Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune).
• Manage incidents using ITSM/ticketing tools and ensure SLA compliance.
• Maintain and update documentation, knowledge base articles, and asset records.
• Collaborate with internal IT teams and external vendors for issue resolution.
• Provide remote support when required.

Skills

Windows OS

Imaging & deployment

AD & Azure AD

Troubleshooting

ITSM systems

Communication

Teamwork

Vendor coordination

Time management

Tools

SCCM

MDT

Intune

Job description

WE'RE HIRING: DESKTOP SUPPORT ENGINEER - L2 (ONSITE - LONDON, UNITED KINGDOM)

Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact.

We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.

About the role

We are seeking a customer-focused and enthusiastic Desktop Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential.

You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.

Key Responsibilities

• Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
• Deliver high-quality customer service to all users, including VIPs
• Troubleshoot hardware and software issues across Windows environments
• Perform PC builds, deployments, imaging, and reimaging activities
• Handle IMAC activities (Install, Move, Add, Change) and project tasks
• Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
• Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
• Manage incidents using ITSM/ticketing tools and ensure SLA compliance
• Maintain and update documentation, knowledge base articles, and asset records
• Collaborate with internal IT teams and external vendors for issue resolution
• Provide remote support when required

Essential Skills & Qualifications

• Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
• Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
• Familiarity with Active Directory and Azure Active Directory
• Strong desktop, laptop, printer, and peripheral troubleshooting skills
• Experience with ITSM/ticketing systems
• Excellent communication and interpersonal skills
• Ability to work independently and within a team
• Experience working with vendors and third-party support teams
• Strong organizational and time management skills

Why Join Us?

At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success.

We offer:

• A supportive and inclusive work environment
• Continuous learning and professional growth opportunities
• Exposure to global enterprise clients and technologies
• Competitive compensation and clear career development pathways