Desktop Support Engineer with Server Exposure

Axiom Technologies; Worcester; On-site; GBP 36,000 - 54,000; Full time

Job summary

Axiom Technologies is seeking a Desktop Support Engineer based in Worcester for daily desktop, onsite support and server‑side exposure. You will handle Windows desktops, peripherals, and hardware, plus basic server tasks and backup monitoring.

You will work with NOC and vendors, follow ITIL change controls, and document incidents in ServiceNow. This hands‑on role requires full onsite commitment during UK business hours.

Qualifications

• ServiceNow and ITIL awareness required.
• Willingness for full onsite, hands‑on support.
• Data centre or onsite support experience is a plus.

Responsibilities

• Daily L1/L2 desktop and end-user support.
• Hardware troubleshooting, replacements, and installations.
• Onsite coordination with NOC and vendors and incident handling in ServiceNow.
• Maintain ITIL processes and assist with patching, firmware updates, and backups.
• Coordinate with OEM vendors and follow escalation matrix.

Skills

ServiceNow

ITIL awareness

On-site support

Tools

Windows Server

Hyper-V

Veeam Backup

HP Storage (SAN)

Microsoft SQL Server

Active Directory

Job description

Role: Desktop Support Engineer with Server Exposure

Location: Worcester, UK (On-site)

Duration: Backfill (On-Demand Ticket Based)

Role Summary:

The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper‑V, Veeam Backup, HP Storage, and Microsoft SQL Server.

Primary Responsibilities (Desktop / Site Support):

• Daily L1/L2 desktop and end-user support
• Windows desktops, laptops, printers, and peripherals
• Hardware troubleshooting, replacements, and installations
• Onsite coordination with NOC and vendors
• Incident and request handling using ServiceNow
• Follow ITIL and change management processes

Additional Responsibilities (Server / Infrastructure Support):

• Windows Server operational support
• Veeam Backup monitoring and basic restore support
• HP Storage (SAN) – operational exposure
• Microsoft SQL Server – basic admin exposure
• Active Directory – basic exposure
• Support patching, firmware updates, and backup tape rotation
• Coordinate with OEM vendors and follow the escalation matrix

Mandatory Skills (Screening Checklist):

• ServiceNow / ITIL awareness
• Willingness for full onsite, hands‑on support

Good to Have:

• Data center or onsite support experience

Shift & Time:

• Shift aligned to UK business hours (07:30 – 15:00 London Time)