Onsite IT & Systems Support Specialist with Automation

Reed Technology; Hungerford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Reed Technology is seeking an onsite IT All Rounder to provide day-to-day IT support, manage internal business systems and work on IT projects with an MSP. The role sits between the business and MSP, driving improvements and automation across systems.

You will support IT assets, deliver user training, and help shape future technology initiatives across the organisation, with responsibility for ERP/CRM-related enhancements and digital transformation efforts.

Qualifications

• Strong understanding of IT systems and business applications.
• Analytical mindset with strong problem-solving abilities.
• Excellent troubleshooting and diagnostic skills.
• Ability to manage multiple priorities and projects.
• Experience delivering end-user training.

Responsibilities

• Provide broad IT systems support across the business.
• Maintain and enhance internal IT systems.
• Support hardware such as printers and scanners.
• Troubleshoot software and system issues across the organisation.
• Develop and maintain an accurate IT asset register and lifecycle management.
• Assist in Zendesk Co-Pilot deployment, integrations, automation workflows and help center content.
• Gather requirements and support future CRM/ERP tool selections.
• Contribute to ERP system development and cross-functional projects.
• Identify opportunities for process improvement, automation and system integration.
• Analyse business processes, data flows and reporting for improvements.
• Produce reports and management information for decision-making.
• Deliver user training and create supporting documentation.
• Collaborate with third-party suppliers and technology partners on system improvements.

Skills

IT systems understanding

Analytical thinking

Troubleshooting

Stakeholder management

Prioritization

Attention to detail

Self-motivation

Independent work

User training

Job description

Reed Technology is seeking an onsite IT All Rounder to provide day-to-day IT support, manage internal business systems and work on IT projects with an MSP. The role sits between the business and MSP, driving improvements and automation across systems.

You will support IT assets, deliver user training, and help shape future technology initiatives across the organisation, with responsibility for ERP/CRM-related enhancements and digital transformation efforts.