Remote IT Operations Lead - Process Improvement & Projects

Reed Technology; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Reed Technology is seeking an experienced IT Operations professional to support and enhance our technology function. The role blends hands-on operations with transformation initiatives in a growing organisation.

Working closely with the Head of Technology, you will stabilise day-to-day operations, improve processes, manage third-party suppliers and deliver practical technology improvements across the organisation.

Qualifications

• Experience delivering IT operations and service delivery improvements.
• Track record of managing change within growing organisations.
• Strong stakeholder engagement and communication skills.
• Experience coordinating with third-party suppliers and MSPs.

Responsibilities

• Identify, review and implement process improvements across the IT estate.
• Manage and develop the relationship with the Managed Service Provider, ensuring high levels of service delivery.
• Review and enhance starter, mover and leaver processes.
• Improve site visit procedures and on-site support services.
• Drive efficiency initiatives and automation opportunities to streamline business processes.
• Support the delivery of operational and strategic technology projects.

Skills

IT operations

Supplier management

Process improvement

Project management

Stakeholder management

IT service delivery

Job description

Reed Technology is seeking an experienced IT Operations professional to support and enhance our technology function. The role blends hands-on operations with transformation initiatives in a growing organisation.

Working closely with the Head of Technology, you will stabilise day-to-day operations, improve processes, manage third-party suppliers and deliver practical technology improvements across the organisation.