IT Helpdesk Technician — Grow with a Global Team

ALS Laboratories (UK) Ltd; Coventry; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Annual Leave 25-30 days

Ability to Buy annual leave

Enhanced Sick Pay

Salary Progression Scheme

“Celebrating Success” Awards

Perkbox membership

Learning/study support

Group Pension Plan

Car Parking on-site

Job summary

ALS Laboratories (UK) Ltd is seeking an IT Helpdesk Technician to provide support and technical advice, ensuring staff can work efficiently. Reporting to the IT Team Leader UK & Ireland, you will maintain IT equipment and support staff across the Coventry site.

Role is full-time, 37 hours per week, with an annual salary of £26,500–£28,000 depending on experience. Travel to other sites may be required; you’ll work with Windows environments, Office 365 and ITIL-based ticketing systems.

Qualifications

• Good understanding of user needs
• Experience working with hardware vendors and third-party providers
• Strong troubleshooting and problem-solving skills
• Ability to prioritise and meet deadlines
• Good communication skills and a team-player mindset
• Minimum 1 year’s experience supporting Windows environments.
• Knowledge of Windows OS (XP, 7, 8.1, 10, 11)
• Experience with Microsoft Office and Adobe applications
• Familiarity with helpdesk ticketing systems and ITIL basics
• Understanding of Windows Server (2008–2025) and virtualisation (Hyper‑V, VMware)
• Basic TCP/IP networking knowledge and troubleshootingExperience with backup technologies
• Basic Office 365 knowledge, including Teams, Exchange Admin, and SharePoint
• Knowledge of Active Directory and Group Policy Manager
• Full UK driving licence (mandatory)

Responsibilities

• Log and respond to incidents and service requests via our helpdesk, communicating resolutions clearly.
• Assist with IT projects, upgrades, and maintenance.
• Build, install, and support laptops, desktops, phones, and printers.
• Maintain server room equipment.
• Travel to sites when remote support isn’t possible.
• Liaise with third-party vendors as needed.
• Maintain an inventory of all IT equipment and order components as required.
• Keep the server room and supplies organised.

Skills

Good understanding of user needs

Hardware troubleshooting

Prioritisation and deadlines

Team communication

Windows troubleshooting

Tools

Windows OS

Windows Server

Hyper-V

VMware

Office 365

Teams

Exchange Admin

SharePoint

Active Directory & Group Policy

Job description

ALS Laboratories (UK) Ltd is seeking an IT Helpdesk Technician to provide support and technical advice, ensuring staff can work efficiently. Reporting to the IT Team Leader UK & Ireland, you will maintain IT equipment and support staff across the Coventry site.

Role is full-time, 37 hours per week, with an annual salary of £26,500–£28,000 depending on experience. Travel to other sites may be required; you’ll work with Windows environments, Office 365 and ITIL-based ticketing systems.