IT Support Technician

ALS Limited; Coventry; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Leave buy

Sick pay

Salary progression

Recognition awards

Perkbox

Learning support

Pension plan

On-site parking

Job summary

ALS Limited in Coventry is seeking an IT Helpdesk Technician to join our UK & Ireland IT team. You will log, triage and resolve incidents and service requests, and provide clear user guidance to help staff work efficiently.

You will support hardware, software, and network components to keep operations running smoothly. The role requires at least 12 months of Windows support experience, familiarity with Office 365, Active Directory, ITIL basics and a full UK driving licence.

Qualifications

• Minimum 1 year’s experience supporting Windows environments.
• Experience with Microsoft Office and Adobe applications
• Familiarity with helpdesk ticketing systems and ITIL basics
• Understanding of Windows Server and virtualization (Hyper-V, VMware)
• Basic TCP/IP networking knowledge and troubleshooting
• Experience with Office 365 including Teams, Exchange Admin, SharePoint
• Knowledge of Active Directory and Group Policy Manager
• Full UK driving licence (mandatory)

Responsibilities

• Log and respond to incidents and service requests via our helpdesk, communicating resolutions clearly.
• Assist with IT projects, upgrades, and maintenance.
• Build, install, and support laptops, desktops, phones, and printers.
• Maintain server room equipment.
• Travel to sites when remote support isn’t possible.
• Liaise with third-party vendors as needed.
• Maintain an inventory of all IT equipment and order components as required.
• Keep the server room and supplies organised.

Skills

Windows support

Office 365

Active Directory

Group Policy

ITIL basics

Helpdesk ticketing

Troubleshooting

Networking basics

VMware/Hyper-V

Backup technologies

Office software

Driving licence

Education

None specified

Tools

Hyper-V

VMware

Job description

IT Support TechnicianThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Policy.# Join the ALS Team!## IT Support TechnicianApply: On Site: Coventry, United Kingdom: Full time: Posted Today: R10448At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.**The Role** The role of IT Helpdesk Technician is to provide support and technical advice to ensure our staff can work efficiently. By enabling them to be both efficient and effective, you will take pride in contributing directly to the smooth running of our organisation. Reporting to the IT Team Leader UK & Ireland, you will play a key part in maintaining and supporting our IT equipment and staff.**Hours Per Week:** 37 **Days Per Week:** Monday to Friday **Basis:** Full Time and Permanent **Location:** Coventry site**Annual Salary:** £26,500 to £28.000 depending on experience **Closing Date:** Friday 13th November 2026**The Day to Day*** Log and respond to incidents and service requests via our helpdesk, communicating resolutions clearly.* Assist with IT projects, upgrades, and maintenance.* Build, install, and support laptops, desktops, phones, and printers.* Maintain server room equipment.* Travel to sites when remote support isn’t possible.* Liaise with third-party vendors as needed.* Maintain an inventory of all IT equipment and order components as required.* Keep the server room and supplies organised.**The Essentials*** Good understanding of user needs* Experience working with hardware vendors and third-party providers* Strong troubleshooting and problem-solving skills* Ability to prioritise and meet deadlines* Good communication skills and a team-player mindset* Minimum 1 year’s experience supporting Windows environments.* Knowledge of Windows OS (XP, 7, 8.1, 10, 11)* Experience with Microsoft Office and Adobe applications* Familiarity with helpdesk ticketing systems and ITIL basics* Understanding of Windows Server (2008–2025) and virtualisation (Hyper-V, VMware)* Basic TCP/IP networking knowledge and troubleshooting* Experience with backup technologies* Basic Office 365 knowledge, including Teams, Exchange Admin, and SharePoint* Knowledge of Active Directory and Group Policy Manager* Full UK driving licence (mandatory)**Our Benefits Include:*** Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)* Ability to Buy annual leave.* Enhanced Company Sick Pay Scheme* Salary Progression Scheme based on technical and behavioural competencies.* ‘Celebrating Success’ Recognition Awards* Perkbox membership providing access to discount vouchers and wellness hub.* Learning/study support* Group Personal Pension Plan* Car Parking on-site**Working at ALS**The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.**Everyone Matters**ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.**Eligibility** To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.**How to apply** Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.