Onsite IT Support Engineer — VIP Desk-Side Tech

Schneider Electric; Scarborough; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Health and life insurance

Paid time off

Parental and care leave

Flexible work options

Confidential counseling

Job summary

Schneider Electric is hiring an Onsite IT Support Engineer to resolve technical issues and deliver seamless customer experiences at Schneider Electric facilities in the UK. The role covers desk-side support, hardware repairs, and on-site infrastructure tasks with remote coordination from a central IT team.

You will support end users, manage local equipment, and participate in events and upgrades, ensuring high service levels and alignment with IT strategy and employee experience initiatives.

Qualifications

• 3+ years end user support experience across platforms.
• Experience with ITSM tools and VIP user support.
• Microsoft Certified Professional or equivalent.

Responsibilities

• Provide Desk Side support to end users when incidents cant be resolved remotely.
• Perform HW break & fix or replace defective units on-site as needed.
• Operate technical tasks for infrastructure equipment under remote control.
• Own local equipment and data assets.
• Support BU-specific teams with high service levels.
• Deploy and manage printers, storage devices and peripherals.
• Provide IT support based on TechStop model.
• Deliver on-site and remote support for remote locations.
• Support server maintenance upgrades on-site.
• Provide L1 support for audio/visual equipment.
• Offer VIP level service and rapid issue resolution.
• Assist during events (meetings, training) for internal/external users.
• Perform IMACDs, reinstalls, updates and downloads.
• Collaborate with Employee Experience teams and IT strategy.

Skills

End-user support

ITSM tools

Microsoft certified

Tools

SCCM

Active Directory

McAfee

MS Outlook

Office 365

ServiceNow

Job description

Schneider Electric is hiring an Onsite IT Support Engineer to resolve technical issues and deliver seamless customer experiences at Schneider Electric facilities in the UK. The role covers desk-side support, hardware repairs, and on-site infrastructure tasks with remote coordination from a central IT team.

You will support end users, manage local equipment, and participate in events and upgrades, ensuring high service levels and alignment with IT strategy and employee experience initiatives.