Onsite IT Support Engineer

Schneider Electric; Scarborough; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Health and life insurance

Paid time off

Parental and care leave

Flexible work options

Confidential counseling

Job summary

Schneider Electric is hiring an Onsite IT Support Engineer to resolve technical issues and deliver seamless customer experiences at Schneider Electric facilities in the UK. The role covers desk-side support, hardware repairs, and on-site infrastructure tasks with remote coordination from a central IT team.

You will support end users, manage local equipment, and participate in events and upgrades, ensuring high service levels and alignment with IT strategy and employee experience initiatives.

Qualifications

• 3+ years end user support experience across platforms.
• Experience with ITSM tools and VIP user support.
• Microsoft Certified Professional or equivalent.

Responsibilities

• Provide Desk Side support to end users when incidents cant be resolved remotely.
• Perform HW break & fix or replace defective units on-site as needed.
• Operate technical tasks for infrastructure equipment under remote control.
• Own local equipment and data assets.
• Support BU-specific teams with high service levels.
• Deploy and manage printers, storage devices and peripherals.
• Provide IT support based on TechStop model.
• Deliver on-site and remote support for remote locations.
• Support server maintenance upgrades on-site.
• Provide L1 support for audio/visual equipment.
• Offer VIP level service and rapid issue resolution.
• Assist during events (meetings, training) for internal/external users.
• Perform IMACDs, reinstalls, updates and downloads.
• Collaborate with Employee Experience teams and IT strategy.

Skills

End-user support

ITSM tools

Microsoft certified

Tools

SCCM

Active Directory

McAfee

MS Outlook

Office 365

ServiceNow

Job description

We're hiring a Onsite IT Support Engineer( IT Support Centre Analyst II) who thrives on solving technical challenges and creating seamless customer experiences. If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact.

As the Onsite IT Support Engineer , you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to.

What will you do?

• Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
• Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
• Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
• Ownership of Local equipment and data
• Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
• Provide IT support based on TechStop model
• Provide physical on-site and/or remote support services for end users in remote locations
• Provide on-site support for any activities for server maintenance upgrades
• Provide L1 support for audio/ visual equipment
• Provide VIP support with high level of services
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads
• To be aligned with Employee Experience teams & strategy
• To be Digital Citizen model, business partner and IT role model
• Be a partner in change management adoption, new ways working and ATAWAD
• To be guarantor of Schneider Digital Strategy, policies, and rules

What qualifications will make you successful

• 3+ years end user support experience in different platforms
• Experienced with ITSM tools and VIP user's support
• Microsoft certified professional
• SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
• Needs to be continually learning the latest platforms and technology tools
• Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)
• End User mindset oriented
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Excellent research, analytical, and problem-solving skills

What's in it for me?

• Join a collaborative team that invests in your growth and technical development
• Build expertise through training programs, certifications, and hands-on experience
• Make a visible impact on customer satisfaction and business operations
• Enjoy a role that balances technical challenges with meaningful customer interactions

Bring your troubleshooting talent and customer passion to a team that's ready to welcome you.

For this UK based position, the expected pay range is GBP 37,600 - GBP 56,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Care for Yourself and Your Family.

• health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges.

Invest and Plan Your Future.

• your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career.

• ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace.

• project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community.

• volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue +9% organic growth + employees in 100+ countries.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.