Senior Deskside Support Engineer – VIP & On-Site
DXC Technology Company
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Job summary
DXC Technology in the United Kingdom is seeking a senior Deskside Services engineer to act as the on-site point of contact for desktop, laptop, and connected-device incidents, delivering rapid resolution for VIP users and driving service improvement. You will work with client teams across multiple locations, ensuring SLA compliance and accurate incident updates.
Responsibilities include building, configuring, and deploying desktops and peripherals, performing hardware upgrades, and providing
Qualifications
- Strong technical and interpersonal skills.
- Eligibility to meet UK Government security requirements.
- Full UK driving licence and access to a car.
Responsibilities
- Act as the Deskside Services point of contact for desktop incidents and moves/changes.
- Build, configure, deploy desktops, laptops, and VDIs; install software.
- Perform hardware installation, upgrades, and break-fix; support mobile devices.
- Investigate complex issues and provide VIP support with speed and care.
- Manage tickets to meet SLAs and monitor real-time SLA compliance.
- Coordinate resolution with Operations/Service Delivery Managers and log updates.
- Recommend service improvements and provide regional coverage travel.
Skills
Education
Tools
Job description
DXC Technology in the United Kingdom is seeking a senior Deskside Services engineer to act as the on-site point of contact for desktop, laptop, and connected-device incidents, delivering rapid resolution for VIP users and driving service improvement. You will work with client teams across multiple locations, ensuring SLA compliance and accurate incident updates.
Responsibilities include building, configuring, and deploying desktops and peripherals, performing hardware upgrades, and providing
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