Onsite IT Support Engineer — VIP & AV Specialist

Schneider Electric; England; On-site; GBP 38,000 - 56,000; Full time

Job summary

Schneider Electric is seeking an Onsite IT Support Engineer to deliver desk side and on-site support at our UK facilities. You will resolve incidents, perform hardware replacements, and support VIP users while collaborating with remote teams.

The role emphasizes hands-on troubleshooting, managing local equipment, and staying current with ITSM tools and security practices. We value clear communication, proactive learning, and a customer-first mindset across diverse technology platforms.

Qualifications

• 3+ years end user support experience in different platforms.
• Experienced with ITSM tools and VIP user's support.
• Microsoft certified professional
• SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
• Needs to be continually learning the latest platforms and technology tools
• Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)
• End User mindset oriented
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Excellent research, analytical, and problem-solving skills

Responsibilities

• Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
• Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
• Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
• Ownership of Local equipment and data
• Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
• Provide IT support based on TechStop model
• Provide on-site support for server maintenance upgrades
• Provide L1 support for audio/ visual equipment
• Provide VIP support with high level of services

Skills

End user support

VIP user support

Communication skills

Interpersonal skills

Problem-solving

Continual learning

Education

Microsoft Certified Professional

Tools

SCCM

AD

McAfee

MS Outlook

Office 365

ServiceNow

Job description

Schneider Electric is seeking an Onsite IT Support Engineer to deliver desk side and on-site support at our UK facilities. You will resolve incidents, perform hardware replacements, and support VIP users while collaborating with remote teams.

The role emphasizes hands-on troubleshooting, managing local equipment, and staying current with ITSM tools and security practices. We value clear communication, proactive learning, and a customer-first mindset across diverse technology platforms.