Onsite IT Support Engineer – Regional Travel

CDW; Worcester, Cheltenham, Gloucester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Car allowance

Job summary

CDW is seeking an IT Support Technician / Onsite Engineer to deliver on-site IT support across police and secure environments in Worcester and surrounding sites. The role includes desktop support, hardware maintenance, and project assistance with full training and security clearance sponsorship.

The position involves regular regional travel and a 12-month fixed-term contract, with a company car allowance. You’ll work closely with customers and colleagues, delivering practical solutions while

Qualifications

• Previous experience in IT Support, Service Desk, Field Engineering or Desktop Support.
• Good understanding of Windows 10/11, Windows Server and networking fundamentals.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide on-site IT support across police and secure locations.
• Support Windows 10/11 environments and Windows Server administration tasks.
• Perform hardware maintenance, break/fix, and workstation deployments.
• Carry out system monitoring, antivirus checks and storage management tasks.
• Maintain accurate ticket updates and documentation.
• Support project work and cover at regional sites.

Skills

Windows 10/11

Windows Server

Networking fundamentals

Troubleshooting

Customer service

Driving licence

Travel readiness

Security clearance eligibility

Tools

Lenovo hardware

HP hardware

Dell hardware

Job description

CDW is seeking an IT Support Technician / Onsite Engineer to deliver on-site IT support across police and secure environments in Worcester and surrounding sites. The role includes desktop support, hardware maintenance, and project assistance with full training and security clearance sponsorship.

The position involves regular regional travel and a 12-month fixed-term contract, with a company car allowance. You’ll work closely with customers and colleagues, delivering practical solutions while