Onsite IT Support Engineer - Customer-Focused Troubleshooter

Littlefish Group; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Referral bonus scheme

LinkedIn Learning access

Healthcare cash plan

Casual dress policy

Company Pension Scheme

Company social events

25 days annual leave

Purchase of annual leave scheme

Job summary

Littlefish is seeking an Onsite Support Engineer to deliver first and second-line technical support for a key customer. You will troubleshoot desktops, laptops, printers and apps, while handling basic network/server tasks and escalations with clear communication.

You’ll work onsite and remotely, prioritising incidents to meet SLAs, and contribute to projects and deployments. Strong customer-facing skills and calm, proactive ownership are essential.

Qualifications

• Previous IT support experience is required.
• Strong IT troubleshooting and problem-solving skills.
• Experience with desktop, laptop, and printer hardware.
• Excellent face-to-face, telephone and written communication.
• Ability to explain complex issues in clear language.
• Ability to work independently and manage priorities.
• Proactive attitude and ownership mindset.
• Calm and professional under pressure.
• Experience supporting Microsoft 365, Exchange, Windows 10, AD, macOS and iOS, SCCM/WSUS/MDT.

Responsibilities

• Provide first- and second-line technical support onsite and remotely.
• Diagnose and resolve desktop, laptop, printer and application issues.
• Prioritize and progress incidents and service requests according to SLAs.
• Communicate professionally with customers and internal teams.
• Support technical projects, installations and deployments.
• Complete moves, adds and changes.
• Assist with basic network and server troubleshooting and administration.
• Maintain technical skills and complete relevant training.

Skills

IT troubleshooting

Communication skills

Independent working

Tools

Microsoft 365

Exchange

Windows 10

Active Directory

macOS/iOS

SCCM/WSUS/MDT

Job description

Littlefish is seeking an Onsite Support Engineer to deliver first and second-line technical support for a key customer. You will troubleshoot desktops, laptops, printers and apps, while handling basic network/server tasks and escalations with clear communication.

You’ll work onsite and remotely, prioritising incidents to meet SLAs, and contribute to projects and deployments. Strong customer-facing skills and calm, proactive ownership are essential.