Onsite Support Engineer

Littlefish Group; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Referral bonus scheme

LinkedIn Learning access

Healthcare cash plan

Casual dress policy

Company Pension Scheme

Company social events

25 days annual leave

Purchase of annual leave scheme

Job summary

Littlefish is seeking an Onsite Support Engineer to deliver first and second-line technical support for a key customer. You will troubleshoot desktops, laptops, printers and apps, while handling basic network/server tasks and escalations with clear communication.

You’ll work onsite and remotely, prioritising incidents to meet SLAs, and contribute to projects and deployments. Strong customer-facing skills and calm, proactive ownership are essential.

Qualifications

• Previous IT support experience is required.
• Strong IT troubleshooting and problem-solving skills.
• Experience with desktop, laptop, and printer hardware.
• Excellent face-to-face, telephone and written communication.
• Ability to explain complex issues in clear language.
• Ability to work independently and manage priorities.
• Proactive attitude and ownership mindset.
• Calm and professional under pressure.
• Experience supporting Microsoft 365, Exchange, Windows 10, AD, macOS and iOS, SCCM/WSUS/MDT.

Responsibilities

• Provide first- and second-line technical support onsite and remotely.
• Diagnose and resolve desktop, laptop, printer and application issues.
• Prioritize and progress incidents and service requests according to SLAs.
• Communicate professionally with customers and internal teams.
• Support technical projects, installations and deployments.
• Complete moves, adds and changes.
• Assist with basic network and server troubleshooting and administration.
• Maintain technical skills and complete relevant training.

Skills

IT troubleshooting

Communication skills

Independent working

Tools

Microsoft 365

Exchange

Windows 10

Active Directory

macOS/iOS

SCCM/WSUS/MDT

Job description

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

The role and what you’ll be getting up to on a day to day basis:

We’re looking for an Onsite Support Engineer who enjoys solving technical problems and providing a great customer experience.

Working directly with one of our key customers, you’ll provide hands on first and second line support across desktop, laptop, printer, application and installation issues. You’ll also support basic network and server troubleshooting, taking ownership of technical queries and keeping customers informed throughout.

This is a customer facing role where your communication skills will be just as important as your technical knowledge. You’ll need to explain complex issues clearly, manage expectations effectively and remain calm when priorities change.

What you’ll be doing

• Providing first and second-line technical support, both onsite and remotely
• Diagnosing and resolving desktop, laptop, printer and application issues
• Prioritising and progressing incidents and service requests in line with agreed SLAs
• Communicating professionally with customers and internal technical teams
• Supporting technical projects, installations and deployments
• Completing moves, additions and changes
• Assisting with basic network and server troubleshooting and administration
• Maintaining your technical skills and completing relevant training
• Taking ownership of issues through to resolution

We need a candidate with:

• Previous experience working in an IT support role
• Strong IT troubleshooting and problem-solving skills
• Working knowledge of desktop, laptop and printer hardware
• Excellent face-to-face, telephone and written communication skills
• The ability to explain technical issues in clear, straightforward language
• Confidence working independently and managing competing priorities
• A proactive approach and willingness to take ownership
• The ability to remain calm and professional under pressure
• Experience supporting technologies such as:
• Microsoft 365
• Exchange
• Windows 10
• Active Directory
• Apple macOS and iOS
• SCCM, WSUS or MDT

Skills of interest

Please highlight in your application if you have experience or qualifications in any of the following:

• Supporting point-of-sale (POS) systems and audio-visual equipment
• Network topology, including VLAN creation and configuration
• Supporting macOS and iOS devices

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.