On-Site Technical Support Engineer – Customer Impact

Emplyfy; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days annual leave

Job summary

Unknown is an international high-tech organisation providing managed IT services. They are seeking a Technical Support Engineer to deliver dependable technical support and perform hands-on work at customer locations.

This role involves owning customer queries, traveling to sites, managing service desk tickets, and ensuring SLA adherence with strong communication and collaboration across a broad technology stack.

Qualifications

• Minimum 5 years IT experience.
• Comfortable working across a broad technical environment.
• Experience with Cyber Essentials and GDPR security standards.
• Experience with Microsoft 365 stack (Email, SharePoint, Teams, OneDrive).
• Willingness to travel to client locations and work on-site.

Responsibilities

• Take ownership of customer technical queries and provide support.
• Travel to customer sites to investigate faults and implement fixes.
• Manage incoming support tickets via the Service Desk.
• Keep customers informed about progress and resolution times per SLAs.
• Escalate serious incidents when required.
• Plan and manage daily priorities to ensure timely work.
• Monitor customer systems to ensure business continuity.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of activities and ticket updates.
• Handle urgent incidents remotely and on-site.

Skills

IT experience

Troubleshooting

Customer service

Communication

Tools

Microsoft 365

Intune

RMM technologies

Azure

Job description

Unknown is an international high-tech organisation providing managed IT services. They are seeking a Technical Support Engineer to deliver dependable technical support and perform hands-on work at customer locations.

This role involves owning customer queries, traveling to sites, managing service desk tickets, and ensuring SLA adherence with strong communication and collaboration across a broad technology stack.