Onsite Support Engineer

Littlefish Group; Croydon; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Referral bonus £1000

LinkedIn Learning access

Healthcare cash plan

Casual dress

Company Pension Scheme

Company social events

25 days annual leave + holidays

Purchase of annual leave

Job summary

Littlefish is seeking an Onsite Support Engineer to deliver hands-on IT support for a key customer in Croydon. Four days onsite with the customer and the fifth day supporting other sites across London will provide variety across a diverse client portfolio.

You will diagnose desktop, laptop, printer and application issues and assist with basic network and server troubleshooting. Strong communication and the ability to explain complex issues clearly are essential.

Qualifications

• Previous IT support experience is required.
• Strong IT troubleshooting and problem-solving skills.
• Excellent face-to-face, telephone and written communication.
• Ability to explain technical issues in clear language.
• Confidence managing competing priorities and working independently.

Responsibilities

• Provide first and second-line technical support onsite and remotely.
• Diagnose and resolve desktop, laptop, printer and application issues.
• Prioritise incidents and service requests per SLAs.
• Communicate professionally with customers and internal teams.
• Support technical projects, installations and deployments.
• Complete moves, additions and changes and basic network/server troubleshooting.

Skills

IT support

Troubleshooting

Communication

Independent work

Ownership

Tools

Microsoft 365

Exchange

Windows 10

Active Directory

macOS/iOS

SCCM/WSUS/MDT

Job description

• Work location: Croydon (4 days per week) with 1 day supporting our Field Services team across London. As travel between customer sites is required, a full UK driving licence and access to a vehicle are essential. Expenses are provided for business travel.
• Must be eligible for SC Clearance (UK resident for the last 5 years)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day to day basis:

We’re looking for an Onsite Support Engineer who enjoys solving technical problems and providing a great customer experience.

Working directly with one of our key customers, you’ll provide hands on first and second line support across desktop, laptop, printer, application and installation issues. You’ll also support basic network and server troubleshooting, taking ownership of technical queries and keeping customers informed throughout.

This is a customer facing role where your communication skills will be just as important as your technical knowledge. You’ll need to explain complex issues clearly, manage expectations effectively and remain calm when priorities change.

What you’ll be doing

• Providing first and second-line technical support, both onsite and remotely
• Diagnosing and resolving desktop, laptop, printer and application issues
• Prioritising and progressing incidents and service requests in line with agreed SLAs
• Communicating professionally with customers and internal technical teams
• Supporting technical projects, installations and deployments
• Completing moves, additions and changes
• Assisting with basic network and server troubleshooting and administration
• Maintaining your technical skills and completing relevant training
• Taking ownership of issues through to resolutionFour working days will be spent onsite with our customer in Croydon, with the fifth day supporting other customer sites across London. You'll gain experience across a diverse customer portfolio, from retail and entertainment brands to government and critical infrastructure organisations, keeping your skills sharp and your work varied.

We need a candidate with:

• Previous experience working in an IT support role
• Strong IT troubleshooting and problem-solving skills
• Working knowledge of desktop, laptop and printer hardware
• Excellent face-to-face, telephone and written communication skills
• The ability to explain technical issues in clear, straightforward language
• Confidence working independently and managing competing priorities
• A proactive approach and willingness to take ownership
• The ability to remain calm and professional under pressure
• Experience supporting technologies such as:

• o Microsoft 365
• o Exchange
• o Windows 10
• o Active Directory
• o Apple macOS and iOS
• o SCCM, WSUS or MDT

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing-

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate-

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude

- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious

– I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).