Onsite IT Support

Stefanini EMEA; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company is seeking an experienced IT Onsite Support Specialist in Greater London. This role involves providing exceptional support, resolving technical issues, and ensuring customer satisfaction. Ideal candidates will have strong troubleshooting skills and a customer-oriented approach, with at least 5 years of relevant experience.

Qualifications

• At least 5 years' experience in onsite support.
• Advanced MS Office 365 skills.
• Able to solve simple hardware issues.

Responsibilities

• Provide timely, professional resolution of support requests.
• Identify, analyze, and repair product failures.
• Coordinate with third-party vendors for problem resolution.

Skills

Customer oriented

Analytical Thinking

Interpersonal skills

Communication skills

Basic Networking

Troubleshooting

Education

ITIL V3 Foundation Certification

Microsoft Operating System / Office Certification

Job description

This range is provided by Stefanini EMEA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.

• Provide support that consistently meets or exceeds Customer expectations;
• Determine and recommend which products or services best fit the customers' needs;
• Identify, analyze, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN-based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations, peripherals and telecommunications equipment, as required;
• Document changes to inventory use and configuration.

Requirement's

• ITIL V3 Foundation Certification (recommended);
• Microsoft Operating System / Office Certification(s) will be an asset;
• Advanced MS Office 365 skills;
• Scripting, coding skill will be considered an advantage;
• Able to solve simple hardware issues;
• iOS, Android advanced user;
• Basic Networking skills;
• Knowledge of Active Directory, permissions;
• At least 5 years' experience in onsite support;
• An equivalent combination of education and related experience may also serve to meet these minimum; requirements
• Team Player and Analytical Thinking;
• Open and positive personality and Stability / Stress tolerance;
• Customer oriented (Service awareness);
• Good interpersonal and communication skills;
• Able to adapt in a fast evolving technology environment and ability to learn;
• Able to assume day to day responsibilities generating specific deliverables;
• Relationship-builder, at ease with people and capable of quickly building trust.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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