Junior IT Support Engineer, Onsite | UK

Deel; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Deel, a pioneering SaaS company, is seeking a Junior IT Support Engineer to provide exceptional support for a global customer base. This entry-level role involves managing both Mac and Windows environments, engaging with mobile device management platforms, and solving technical challenges. Join a dynamic team and contribute to redefining IT support in a fast-growing tech environment.

Benefits

Stock grant opportunities

Flexible remote work options

Additional perks based on employment status

Qualifications

• Experience working with Mac & Windows.
• Interest in mobile device management platforms like Jamf or Intune.
• Good working knowledge of IT security.

Responsibilities

• Provide dedicated IT support to customers.
• Manage a mixed device estate and ensure timely resolutions.
• Communicate technical problems clearly to non-experts.

Skills

Problem Solving

Communication

Technical Knowledge

Organizational Skills

Job description

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Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

The Role

Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech startup that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment to just about anywhere on the planet.

We are scaling up our IT offering to provide our customers with dedicated, round-the-clock support, every day of the year. From MDM to device pre-configuration, our premium customer experience is revolutionizing the MSP industry. If you're ready for a challenge, we are expanding our exceptionally talented team with ambitious growth targets over the next two years.

We have global coverage in delivering office equipment and we want to do the same for our IT support function which is why we’re now looking for a Junior IT Support Engineer.

You identify with the following:

• Solutions Hunter: You are a natural problem solver, and work hard and creatively to find solutions for customer or business challenges.
• Team Player: You work well as part of a remote team, but can also carry independent responsibility.
• Technically minded: You have solid technical knowledge and are proactive about developing your skill set.
• Competent communicator: You are a great communicator who can break down technical problems and communicate solutions to non-experts.
• Methodical and focused: You work methodically and prioritize well to ensure timelines are met and milestones are reached.
  
  

What you need to succeed:

This role will suit someone who already has a keen interest in multiple areas in IT and is looking for a place to combine their experience in one role. You will be a great fit if you have:

• Experience working with and managing a Mac & Windows estate.
• Interest in working with a mobile device management platform (MDM) for managing a mixed device estate, such as - Jamf, Intune, or Workspace One.
• Interest in application packaging and deployment for both Mac & Windows.
• Good working knowledge of IT security.
• Demonstrate excellent interpersonal, organisational and communication skills, with the ability to work under pressure.
  
  

Bonus Experience

• IT experience in providing technical support to 3rd-party customers and internal end-users.
• Some experience automating Mac device actions using AppleScript, Perl, or Bash/ZSH scripts.
• Some experience with Windows Powershell would be desirable.
• Good Windows experience with knowledge of Windows Autopilot.
  
  

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
  
  

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [e-mail] of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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