Onsite IT Infrastructure & Desktop Support Engineer

GTS Group Ltd; Reading; On-site; GBP 26,000 - 34,000; Full time

Job summary

GTS Group Ltd in Reading, UK, is seeking an experienced IT Support Engineer to join an active, technology-driven team. You will handle 1st/2nd line support, take ownership of incidents, and progressively build infrastructure and systems expertise in a collaborative environment.

The role offers hands-on desktop support, laptop provisioning, Wi-Fi troubleshooting, and opportunities to expand into broader infrastructure responsibilities. Onsite 5 days a week.

Qualifications

• Experience in 1st/2nd line IT support.
• CompTIA certification is desirable but not essential.
• Eligible to obtain security clearance.

Responsibilities

• Provide desktop support and laptop provisioning.
• Troubleshoot hardware/software issues and network connectivity.
• Maintain ownership of incidents and progress them to resolution.

Skills

Desktop support

Troubleshooting

Wi-Fi support

Ownership

Problem solving

Job description

GTS Group Ltd in Reading, UK, is seeking an experienced IT Support Engineer to join an active, technology-driven team. You will handle 1st/2nd line support, take ownership of incidents, and progressively build infrastructure and systems expertise in a collaborative environment.

The role offers hands-on desktop support, laptop provisioning, Wi-Fi troubleshooting, and opportunities to expand into broader infrastructure responsibilities. Onsite 5 days a week.