Onsite IT Deployment & User Support Engineer

Venesky Brown; Cumbernauld; On-site; GBP 48,000 - 56,000; Full time

Job summary

Venesky-Brown’s client, a public sector organisation in Glasgow, is seeking a Floorwalker / Deployment Support Engineer for an initial 6 month contract based in Glasgow. The role pays £200/day (Inside IR35) and focuses on hands-on end-user support following device deployments.

Responsibilities include immediate on-site user assistance, logon help, network access verification, and acting as the first point of contact for post-deployment issues, with escalation per the defined support routes.

Qualifications

• Proven experience providing end-user IT support in a live operational environment.
• Strong customer-focused approach with the ability to explain technical concepts clearly to non-technical users.
• Ability to remain calm and effective under pressure during high-volume deployment activity.
• Strong observation and analytical skills to identify patterns and trends from multiple small issues.
• Ability to follow defined processes and escalation routes with discipline.

Responsibilities

• Provide visible, onsite support to end users after device deployment.
• Assist users with first log on issues, profile initialisation, and device familiarisation.
• Support users in reconnecting to the corporate network and accessing core services.
• Act as the first on-site contact for post-deployment technical issues and escalate where needed.
• Log and escalate issues via Service Desk and supplier routes per process.

Skills

End-user support

Client-facing

On-site support

Communication

Problem solving

Deployment support

Job description

Venesky-Brown’s client, a public sector organisation in Glasgow, is seeking a Floorwalker / Deployment Support Engineer for an initial 6 month contract based in Glasgow. The role pays £200/day (Inside IR35) and focuses on hands-on end-user support following device deployments.

Responsibilities include immediate on-site user assistance, logon help, network access verification, and acting as the first point of contact for post-deployment issues, with escalation per the defined support routes.