Information Technology Support Engineer

Venesky Brown; Milton; On-site; GBP 52,000 - 60,000; Full time

Job summary

Venesky-Brown’s client in Glasgow seeks a Floorwalker / Deployment Support Engineer for an initial 6-month contract. The role provides on-site support immediately after device deployment and assists users with logon, profile initialisation, and basic device familiarisation.

The candidate will help users reconnect to the corporate network, verify access to core services, and maintain calm professionalism during device refresh activities.

Qualifications

• Proven experience providing end-user IT support in live environments.
• Strong customer-focused communication to explain tech to non-technical users.
• Ability to stay calm and effective during high-volume deployment activity.
• Good observation to identify patterns from multiple issues.
• Ability to follow defined processes and escalation routes with discipline.

Responsibilities

• Provide visible, onsite support to end users after device deployment.
• Assist users with first logon issues, profile initialisation, and basic device familiarisation.
• Help users reconnect to corporate network and access core services.
• Log and escalate issues via Service Desk and supplier channels per processes.
• Provide feedback to logistics and programme management to improve deployment.

Skills

End-user IT support

Customer-focused communication

Calm under pressure

Analytical observation

Process discipline

On-site availability

Job description

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.

Responsibilities

• Provide visible, onsite support to end users immediately following device deployment activity.
• Assist users with first log on issues, profile initialisation, and basic device familiarisation.
• Support users in reconnecting to the corporate network and verifying access to core services and applications.
• Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.
• Support orderly user flows during deployment days to minimise disruption to services and operations.
• Act as the first on site point of contact for post deployment technical issues not captured during initial handover.
• Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.
• Log and elevate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.
• Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.
• Identify recurring or systemic issues emerging across multiple users or sites.
• Differentiate isolated, user specific issues from wider deployment or configuration problems.
• Provide structured feedback to logistics leads and programme management to support corrective action.
• Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.
• Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.
• Maintain awareness of site-specific constraints and adjust support focus accordingly.
• Represent the organisation professionally at all times, reinforcing confidence in the deployment process.
• Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.

Essential Skills

• Proven experience providing end‑user IT support in a live operational environment.
• Strong customer‑focused approach with the ability to explain technical concepts clearly to non‑technical users.
• Ability to remain calm and effective under pressure during high‑volume deployment activity.
• Strong observation and analytical skills to identify patterns and trends from multiple small issues.
• Ability to follow defined processes and escalation routes with discipline.
• Willingness to work on‑site across a range of locations.

Desirable Skills

• Experience supporting large‑scale device rollouts or technology change programmes.
• Knowledge of corporate desktop and laptop environments.
• Familiarity with structured IT support or service management processes.