Information Technology Support Engineer

Venesky Brown; Cumbernauld; On-site; GBP 48,000 - 56,000; Full time

Job summary

Venesky-Brown’s client, a public sector organisation in Glasgow, is seeking a Floorwalker / Deployment Support Engineer for an initial 6 month contract based in Glasgow. The role pays £200/day (Inside IR35) and focuses on hands-on end-user support following device deployments.

Responsibilities include immediate on-site user assistance, logon help, network access verification, and acting as the first point of contact for post-deployment issues, with escalation per the defined support routes.

Qualifications

• Proven experience providing end-user IT support in a live operational environment.
• Strong customer-focused approach with the ability to explain technical concepts clearly to non-technical users.
• Ability to remain calm and effective under pressure during high-volume deployment activity.
• Strong observation and analytical skills to identify patterns and trends from multiple small issues.
• Ability to follow defined processes and escalation routes with discipline.

Responsibilities

• Provide visible, onsite support to end users after device deployment.
• Assist users with first log on issues, profile initialisation, and device familiarisation.
• Support users in reconnecting to the corporate network and accessing core services.
• Act as the first on-site contact for post-deployment technical issues and escalate where needed.
• Log and escalate issues via Service Desk and supplier routes per process.

Skills

End-user support

Client-facing

On-site support

Communication

Problem solving

Deployment support

Job description

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.

Responsibilities

• Provide visible, onsite support to end users immediately following device deployment activity.
• Assist users with first log on issues, profile initialisation, and basic device familiarisation.
• Support users in reconnecting to the corporate network and verifying access to core services and applications.
• Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.
• Support orderly user flows during deployment days to minimise disruption to services and operations.
• Act as the first on site point of contact for post deployment technical issues not captured during initial handover.
• Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.
• Log and elevate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.
• Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.
• Identify recurring or systemic issues emerging across multiple users or sites.
• Differentiate isolated, user specific issues from wider deployment or configuration problems.
• Provide structured feedback to logistics leads and programme management to support corrective action.
• Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.
• Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.
• Maintain awareness of site-specific constraints and adjust support focus accordingly.
• Represent the organisation professionally at all times, reinforcing confidence in the deployment process.
• Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.

Essential Skills

• Proven experience providing end‑user IT support in a live operational environment.
• Strong customer‑focused approach with the ability to explain technical concepts clearly to non‑technical users.
• Ability to remain calm and effective under pressure during high‑volume deployment activity.
• Strong observation and analytical skills to identify patterns and trends from multiple small issues.
• Ability to follow defined processes and escalation routes with discipline.
• Willingness to work on‑site across a range of locations.

Desirable Skills

• Experience supporting large‑scale device rollouts or technology change programmes.
• Knowledge of corporate desktop and laptop environments.
• Familiarity with structured IT support or service management processes.