Onsite IT & Business Systems Specialist

Reed; Hungerford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Reed is seeking an enthusiastic IT all-rounder to provide hands-on, onsite IT support in Hungerford. You will bridge the business with the MSP, maintain internal systems, and contribute to automation and training initiatives.

The role involves working across IT and business functions, owning projects, and driving improvements. The position requires strong problem-solving, stakeholder communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Good understanding of IT systems and business applications.
• Some data and reporting experience is useful.
• Excellent analytical and problem-solving skills.
• Strong troubleshooting and diagnostic abilities.
• Ability to manage multiple priorities and projects.

Responsibilities

• Provide IT systems support and coordination across the business.
• Maintain and enhance internal IT systems.
• Support hardware including printers and scanners.
• Troubleshoot and resolve issues across the organisation.
• Develop reports and management information to support decision-making.
• Deliver user training and create documentation for systems.
• Work with third-party suppliers and technology partners on system projects.
• Support ERP and CRM initiatives and automation efforts.

Skills

IT systems

Analytical skills

Troubleshooting

Stakeholder management

User training

Automation

Tools

Zendesk Co-Pilot

CRM systems

ERP

Job description

Reed is seeking an enthusiastic IT all-rounder to provide hands-on, onsite IT support in Hungerford. You will bridge the business with the MSP, maintain internal systems, and contribute to automation and training initiatives.

The role involves working across IT and business functions, owning projects, and driving improvements. The position requires strong problem-solving, stakeholder communication, and the ability to manage multiple priorities in a fast-paced environment.