Onsite Helpdesk Coordinator - Customer Care

Word360 Limited; Birmingham; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Training and development

Health insurance

Cycle to work

Pension scheme

Paid sick leave

Social events

Job summary

Word360 Limited is seeking a proactive Helpdesk Coordinator in the United Kingdom to join our growing team. You will be the brand ambassador, delivering superb client experiences and handling queries from clients and linguists, while maintaining accurate records in our system.

The ideal candidate has at least 2 years of customer service experience, an excellent phone manner, and strong written English. You will work from our Birmingham office, contributing to KPI-driven service delivery and

Qualifications

• Minimum 2 years of outstanding customer service experience.
• Excellent phone manner and clear written English.
• Strong organisational skills and attention to detail.
• Ability to stay positive with difficult customers and work in a fast-paced environment.
• Proficiency in Microsoft Office applications (Teams, Word, Excel, Outlook).

Responsibilities

• Deliver outstanding customer service to clients and sub-contractors.
• Respond to phone calls and emails professionally.
• Address new client requirements and general queries.
• Handle client and linguist enquiries from start to finish.
• Maintain accurate communications records in the database.

Skills

Customer service

Phone manner

Communication

Attention to detail

Positive attitude

Problem solving

Negotiation

Finish tasks

Willingness to learn

Tools

Microsoft Office

Teams

Outlook

Word

Excel

Job description

Word360 Limited is seeking a proactive Helpdesk Coordinator in the United Kingdom to join our growing team. You will be the brand ambassador, delivering superb client experiences and handling queries from clients and linguists, while maintaining accurate records in our system.

The ideal candidate has at least 2 years of customer service experience, an excellent phone manner, and strong written English. You will work from our Birmingham office, contributing to KPI-driven service delivery and