Brand Ambassador Helpdesk Coordinator

Word360; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Health insurance

Cycle to work scheme

Pension scheme

Training & development

Social events

Paid sick leave

Job summary

Word360 in the United Kingdom is seeking a driven Helpdesk Coordinator to deliver an outstanding client experience and act as a brand ambassador for the company. You will respond to calls and emails, manage client and linguist inquiries, maintain records, and work from our office in Birmingham.

A minimum of 2 years in customer service and strong English communication are essential. The role requires attention to detail, teamwork, and the ability to solve problems quickly while meeting KPIs.

Qualifications

• Minimum 2 years in customer service.
• Excellent phone manner and command of English.
• Strong communication and problem-solving skills.
• Willingness to work from Office location (not hybrid).
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service to clients and sub-contractors.
• Respond to phone calls and emails professionally.
• Fulfill new client requirements and manage general queries.
• Handle client and linguist enquiries from start to finish.
• Identify and address client concerns promptly and effectively.
• Maintain accurate records of all communications in the database.
• Participate in training to update job knowledge.
• Work well in a team and also independently.
• Meet service objectives and KPIs.

Skills

Customer service

Phone etiquette

Excellent English

Communication

Problem solving

Teamwork

Detail oriented

Finish tasks

Willingness to learn

MS Office

Tools

Microsoft Office

Microsoft Teams

Outlook

Job description

Word360 in the United Kingdom is seeking a driven Helpdesk Coordinator to deliver an outstanding client experience and act as a brand ambassador for the company. You will respond to calls and emails, manage client and linguist inquiries, maintain records, and work from our office in Birmingham.

A minimum of 2 years in customer service and strong English communication are essential. The role requires attention to detail, teamwork, and the ability to solve problems quickly while meeting KPIs.