Helpdesk Operator & Service Coordinator (Oxford)

Recruitment Solutions Ltd; Oxford; Vor Ort; GBP 12.000 - 18.000; Teilzeit

Zusammenfassung

Recruitment Solutions Ltd in Oxford is seeking a dedicated Helpdesk Operative to provide customer support and administrative assistance within a Service Centre. You will manage queries, support Service Leads and coordinate maintenance to meet contract requirements.

The role requires call centre or help desk experience, strong organisational skills, and a professional telephone manner. You will work 8am-6pm on Saturdays and Sundays, 18 hours per week, in a temp-to-perm arrangement.

Qualifikationen

• The candidate must have call centre or help desk experience.
• Strong organisational skills and a professional telephone manner.
• Ability to communicate effectively and manage competing priorities.

Aufgaben

• Providing day-to-day administration to support the Service Centre team.
• Handling incoming queries and ensuring service delivery aligns with contract requirements.
• Coordinating maintenance activities with in-house teams and contractors.
• Raising and managing purchase orders in line with procedures.
• Scheduling contractor inductions and keeping documentation up to date.
• Keeping calendars and records current and accurate.
• Monitoring ongoing work and working to resolve issues to maintain service standards.
• Assisting with reception duties when required.
• Working with colleagues and stakeholders to deliver efficient, high-quality service.

Kenntnisse

Call centre experience

Jobbeschreibung

Recruitment Solutions Ltd in Oxford is seeking a dedicated Helpdesk Operative to provide customer support and administrative assistance within a Service Centre. You will manage queries, support Service Leads and coordinate maintenance to meet contract requirements.

The role requires call centre or help desk experience, strong organisational skills, and a professional telephone manner. You will work 8am-6pm on Saturdays and Sundays, 18 hours per week, in a temp-to-perm arrangement.