Onsite Device & Tech Support Associate

Advanced UK, A Xerox Business Solutions Company; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Xerox in the United Kingdom is seeking an onsite service engineer to support a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes.

You will ensure service levels are met and customer satisfaction is paramount, working with the Service Delivery team to deliver effective field support and device management.

Qualifications

• Minimum: A Levels or equivalent qualifications.
• Minimum: Clean Driving Licence.
• Minimum: Advanced knowledge of all site products and client IT environment.
• Minimum: Experience in a customer facing technical service role.
• Minimum: Demonstrates a proactive approach to work with initiative and drive.
• Minimum: Good technical and/ or electrical aptitude.

Responsibilities

• Carries out regular preventative maintenance checks on client fleet of machines.
• Replenishes consumables.
• Maintains log of all activities including on-site parts inventory.
• Maintain clean and tidy devices and surrounding environment.
• Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
• Ensures SLA is achieved, and Customer requirements are met.
• Commitment to maintain skill set through personal development and training.
• Promotes knowledge sharing and acts as a mentor/coach.
• Works closely with the customer, providing support and promoting Xerox in conversation.

Skills

Customer-facing

Proactive

Technical aptitude

On-site service

Education

A Levels or equivalent

Tools

IT environment familiarity

Job description

Xerox in the United Kingdom is seeking an onsite service engineer to support a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes.

You will ensure service levels are met and customer satisfaction is paramount, working with the Service Delivery team to deliver effective field support and device management.