Onsite 2nd Line IT Support Analyst

Xerox Corporation; Nuneaton; On-site; GBP 32,000 - 45,000; Full time

Job summary

Xerox Holdings Corporation in the United Kingdom is seeking a Technical Analyst for on-site support in Nuneaton. You will respond to customer IT support calls in person, by phone, or email, and work with the 2nd line escalation process to resolve issues efficiently.

The role requires strong technical knowledge of IT infrastructure, network devices, and Microsoft platforms, with a focus on delivering high-quality service in a fast-paced environment.

Qualifications

• Two years’ experience in customer-facing IT support.
• Knowledge of IT infrastructure and network concepts.

Responsibilities

• Diagnose and resolve level 2 incidents and meet SLA targets.
• Provide onsite and remote desktop and server support.
• Mentor and support 1st Line Engineers in escalated calls.

Skills

IT infrastructure

Desktop hardware

Network devices

Verbal communication

Written communication

Customer facing

Troubleshooting

Team player

Feedback/open to

Task planning

2+ years IT support

Tools

Microsoft Office 365

Windows Server

Active Directory

DNS

DHCP

VMware ESXi

Remote Desktop

Job description

Xerox Holdings Corporation in the United Kingdom is seeking a Technical Analyst for on-site support in Nuneaton. You will respond to customer IT support calls in person, by phone, or email, and work with the 2nd line escalation process to resolve issues efficiently.

The role requires strong technical knowledge of IT infrastructure, network devices, and Microsoft platforms, with a focus on delivering high-quality service in a fast-paced environment.