Docucare Associate

Xerox Corporation; Doncaster; On-site; GBP 30,000 - 38,000; Full time

Job summary

Xerox Holdings Corporation in Doncaster is seeking an onsite service technician to perform proactive and reactive maintenance on a fleet of Xerox and partner devices. You will manage consumables, perform on-site repairs, and ensure customer satisfaction through proactive service delivery.

The role requires a clean driving licence, strong IT environment knowledge, and a proactive, customer-facing approach with good technical aptitude. Training and ongoing development are provided.

Qualifications

• Experience in a customer facing technical service role.
• Advanced knowledge of client IT environment and site products.
• Demonstrates a proactive approach to work with initiative and drive.
• Clean Driving Licence is required.
• Good technical and/or electrical aptitude.

Responsibilities

• Carries out regular preventative maintenance checks on client fleet of machines and devices.
• Replenishes consumables and maintains inventory.
• Maintains log of all on-site activities, including parts inventory.
• Keeps devices and surroundings clean and orderly.
• Performs first level repairs and escalates to next level of maintenance when needed.
• Ensures SLA is achieved and customer requirements are met.
• Supports knowledge sharing and mentors/coach juniors when applicable.

Skills

Customer service

Technical support

Proactive mindset

Clean Driving Licence

IT environment understanding

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose

Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Delivery Account Management in conjunction with the Service Delivery team.

Primary Responsibilities

• Carries out regular preventative maintenance checks on client fleet of machines.
• Replenishes consumables.
• Maintains log of all activities including on-site parts inventory.
• Maintain clean and tidy devices and surrounding environment.
• Carries out first level repair and escalates in accordance with agreed procedures for next level maintenance and technical support.
• Ensures SLA is achieved, and Customer requirements are met.
• Commitment to maintain skill set through personal development and training.
• Promotes knowledge sharing and acts as a mentor/coach.
• Works closely with the customer, providing support and promoting Xerox in conversation.

Candidate Background

• Minimum: Clean Driving Licence
• Minimum: Advanced knowledge of all site products and client IT environment.
• Minimum: Experience in a customer facing technical service role.
• Minimum: Demonstrates a proactive approach to work with initiative and drive.
• Minimum: Good technical and/ or electrical aptitude.

Applicants from different industries with good IT skills are encouraged to apply. Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.