Docucare Associate

Advanced UK, A Xerox Business Solutions Company; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Xerox in the United Kingdom is seeking an onsite service engineer to support a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes.

You will ensure service levels are met and customer satisfaction is paramount, working with the Service Delivery team to deliver effective field support and device management.

Qualifications

• Minimum: A Levels or equivalent qualifications.
• Minimum: Clean Driving Licence.
• Minimum: Advanced knowledge of all site products and client IT environment.
• Minimum: Experience in a customer facing technical service role.
• Minimum: Demonstrates a proactive approach to work with initiative and drive.
• Minimum: Good technical and/ or electrical aptitude.

Responsibilities

• Carries out regular preventative maintenance checks on client fleet of machines.
• Replenishes consumables.
• Maintains log of all activities including on-site parts inventory.
• Maintain clean and tidy devices and surrounding environment.
• Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
• Ensures SLA is achieved, and Customer requirements are met.
• Commitment to maintain skill set through personal development and training.
• Promotes knowledge sharing and acts as a mentor/coach.
• Works closely with the customer, providing support and promoting Xerox in conversation.

Skills

Customer-facing

Proactive

Technical aptitude

On-site service

Education

A Levels or equivalent

Tools

IT environment familiarity

Job description

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Description & Requirements For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Delivery Account Management in conjunction with the Service Delivery team.

Primary Responsibilities

• Carries out regular preventative maintenance checks on client fleet of machines.
• Replenishes consumables.
• Maintains log of all activities including on-site parts inventory.
• Maintain clean and tidy devices and surrounding environment.
• Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
• Ensures SLA is achieved, and Customer requirements are met.
• Commitment to maintain skill set through personal development and training.
• Promotes knowledge sharing and acts as a mentor/coach.
• Works closely with the customer, providing support and promoting Xerox in conversation.

Candidate Background

• Minimum: A Levels or equivalent qualifications
• Minimum: Clean Driving Licence
• Minimum: Advanced knowledge of all site products and client IT environment.
• Minimum: Experience in a customer facing technical service role.
• Minimum: Demonstrates a proactive approach to work with initiative and drive.
• Minimum: Good technical and/ or electrical aptitude.

Applicants from different industries with good IT skills are encouraged to apply. Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.