Onsite Desktop Support Engineer

Computacenter PLC; Chelmsford; Vor Ort; GBP 32.000 - 46.000; Vollzeit

Zusammenfassung

Computacenter PLC in the United Kingdom is seeking an IT support professional for 2nd line incident work, resolving issues to SLA, and handling assigned tasks within set timeframes. You will also undertake project and non-standard requests to support both internal and external project managers.

The role requires strong Windows 10/11 expertise, including build, configuration and registry settings, plus familiarity with ServiceNow ITSM, SCCM/AD basics, and networking (LAN/WAN, VPN).

Qualifikationen

• 2nd line IT support experience and incident management.
• Experience resolving incidents to SLA and maintaining target metrics.
• Familiar with ITSM tools and enterprise IT environments.

Aufgaben

• Undertake incident and request tasks.
• Maintain a 2% incident per month target.
• Coordinate with Level 3 teams to escalate major issues.
• Install and configure software and hardware.
• Provide support for Windows 10/11, Office, printers, and peripherals.
• Undertake Project Tasks, supporting internal and external Project Managers.
• Handle non-standard requests to agreed timescales.
• Possess a full UK driving license and be SC cleared or eligible for clearance.

Kenntnisse

Incident management

SLA discipline

Customer service

Communication

Time management

Tools

ServiceNow

SCCM

Active Directory

DNS/DHCP

VPN

MS Outlook

Exchange

Jobbeschreibung

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware
  An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance
  Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support. #winningtogether #peoplematter