Onsite Desktop Support Engineer - King's Lynn, Norfolk

Computacenter AG & Co. oHG; King's Lynn; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer for onsite work in King's Lynn, Norfolk. You will provide hands-on support across a busy customer environment, resolving incidents, fulfilling service requests and ensuring a responsive user experience.

Responsibilities include incident handling, 2nd line resolution, project tasks, and coordinating with Level 3 teams. A full UK driving licence and SC clearance are required, with flexibility in hours as needed.

Qualifications

• Proficient in Windows 10/11, Office applications and SCCM/AD basics.
• Experience providing 2nd line IT support and incident resolution.
• Familiar with ITSM concepts and ServiceNow usage.
• Knowledge of LAN/WAN/VLAN, Wi-Fi, DNS/DHCP and VPN.
• Experience with Exchange/Outlook client configuration.
• Ability to handle peripherals like printers, displays and docking stations.
• SC clearance or eligibility and full UK driving licence.

Responsibilities

• Handle incidents and requests; aim for SLA compliance.
• Provide 2nd line support for issue resolution and escalation as needed.
• Maintain low incident rates and complete tasks on schedule.
• Assist with project tasks and coordination with project managers.
• Address non-standard requests within agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Troubleshoot laptop/desktop hardware, networks, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS (Win10/Win11)

Microsoft Office

2nd line support

ITSM tooling

Networking (LAN/WAN/WLAN)

VPN/Remote connectivity

Microsoft Exchange / Outlook

Printer and peripherals

ServiceNow

SCCM/Active Directory

UK driving licence

SC Cleared / SC Clearance

Tools

ServiceNow

SCCM/Active Directory

Job description

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Location: GBR - Mobile Eng | Job-ID: 220790 | Contract type: Standard | Business Unit: Technicians

Life on the team
We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high‑quality support experience.

Location: King's Lynn, Norfolk (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter