Onsite Desktop Support Engineer

Computacenter PLC; Northallerton; Sur place; GBP 28 000 - 38 000; Plein temps

Résumé du poste

Computacenter PLC is hiring for a 2nd line IT support role in the United Kingdom. The candidate will manage incident and request tasks, coordinate with Level 3 teams, and work on projects while ensuring SLA targets are met. Strong Windows OS knowledge and IT hardware experience are required.

Experience with printers, networking, and ITSM tools is beneficial. The role may require flexible hours and a full UK driving license, with SC clearance likely or required.

Qualifications

• Experience handling IT incidents and requests.
• Knowledge of Windows 10/11 configuration and registry settings.
• Familiarity with ITSM processes and ServiceNow.

Responsabilités

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within allocated timeframes.
• Undertake project tasks supporting Project Managers.
• Undertake non-standard requests to agreed timescales.
• Communicate with Level 3 teams to highlight major issues.
• Resolve issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware; Windows OS knowledge required.
• Basic level understanding in SCCM/Active Directory; Wi-Fi, DHCP, DNS.

Connaissances

Windows OS troubleshooting

Networking basics

ITSM (ServiceNow)

Printers and peripherals

Office 365 & Outlook

Outils

SCCM

Active Directory

Description du poste

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware
  An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance
  Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support. #winningtogether #peoplematter