Onsite Desktop Support Engineer

Computacenter PLC; North End; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Zusammenfassung

Computacenter PLC is seeking a motivated IT Support Analyst to join our 2nd line team in the UK. You will handle incidents and service requests, working to SLA targets, and coordinate with Level 3 for major issues. The role requires Windows 10/11 proficiency, strong Office usage, and familiarity with ITSM (ServiceNow) and AD.

UK driving license and SC clearance eligibility are preferred. The successful candidate will contribute to project tasks, handle non-standard requests, and support

Qualifikationen

• 2nd line support incident/requests handling per SLA.
• Experience with Windows 10/11 and Office suite.
• Familiarity with ITSM tools (ServiceNow) and AD.
• Networking basics including LAN/WAN/Wi‑Fi, DHCP, DNS.
• Printer and peripheral hardware troubleshooting.
• Knowledge of SCCM and remote deployment concepts is desirable.
• Clear communication with Level 3 and project managers.

Aufgaben

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within timeframes.
• Undertake project tasks supporting Project Managers.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams on major issues.
• Resolve issues for laptops/desktops, networks, printers, etc.
• Install and configure software/hardware; Windows 10/11 config and registry settings.
• Experience with LTSC channels and KIOSK is desirable.
• Understand SCCM/Active Directory; IT service models knowledge.
• Network knowledge including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN.
• Understand MS Exchange environment and Outlook configurations.
• Peripherals: printers, displays, docking stations, scanners, etc.
• Experience with ITSM software; strong customer interface skills.

Kenntnisse

Windows OS knowledge (Win10/Win11)

Microsoft Office proficiency

ITSM software (ServiceNow)

Active Directory familiarity

SCCM familiarity

Networking basics (LAN/WAN/Wi‑Fi, DHCP

DNS/WINS, PXE, VPN/remote connectivity

Outlook and email setups

Printers and peripherals support

IT support communications

Driving license (UK)

SC clearance eligibility

Tools

ServiceNow

Active Directory

SCCM

VPN/Remote connectivity tools

Jobbeschreibung

What you'll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware
  An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance
  Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support. #winningtogether #peoplematter