Onsite Customer Experience Specialist

Guidant Global; Cannock; On-site; GBP 26,000 - 27,000; Full time

Job summary

Guidant Global is seeking a Customer Experience Advisor for an onsite role in Cannock. You will respond to inbound customer inquiries, provide quotes, process invoices, and support sales teams while upholding KPIs for speed and accuracy.

The role requires excellent written and verbal communication, strong interpersonal skills, and the ability to multitask across channels (phone, live chat, email, Salesforce). 40-hour week, immediate start through 31 December 2026.

Qualifications

• Commitment to providing a great customer experience.
• Excellent written and verbal communication.
• Strong interpersonal skills and patience.
• Able to multitask across channels and systems.
• Accurate data entry and attention to detail.

Responsibilities

• Respond to inbound customer inquiries via phone, chat, email and social channels.
• Provide rates, quotes, invoice information and proof of collections where needed.
• Log and track queries in Salesforce and coordinate with internal teams.
• Meet KPI targets for response time and case closure.
• Support sales with lead logging, checks and qualification questionnaires.

Skills

Customer focus

Communication

Interpersonal skills

Attention to detail

Telephone etiquette

Under pressure

Multitasking

Typing 40 wpm

Google Office Apps

Salesforce (CRM)

Education

GCSE Maths & English

Tools

Salesforce

Job description

Guidant Global is seeking a Customer Experience Advisor for an onsite role in Cannock. You will respond to inbound customer inquiries, provide quotes, process invoices, and support sales teams while upholding KPIs for speed and accuracy.

The role requires excellent written and verbal communication, strong interpersonal skills, and the ability to multitask across channels (phone, live chat, email, Salesforce). 40-hour week, immediate start through 31 December 2026.