Customer Service Advisor - Hybrid & Solutions-Driven

Saint Gobain; Loughborough; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Subsidised restaurant

Free car parking

Private healthcare

Wellbeing services

Flexible hybrid working

Job summary

Saint-Gobain's SGIS team in the East Leake/Loughborough area is recruiting a Customer Service Advisor to be the heartbeat of our customer operations. You will engage customers by phone and email, understand their needs, and guide them to the right product to ensure timely delivery and satisfaction.

We offer a flexible hybrid working model after successful training, accessible offices and benefits including private healthcare, parking, restaurant facilities and wellbeing services to support your

Qualifications

• Excellent communication and active listening abilities.
• Ability to think creatively to provide solutions for customers.
• Comfort with using systems and software and learning new tools.
• Strong attention to detail and accuracy in orders and data.

Responsibilities

• Speak to customers via phone and email to assess their needs and guide product selection.
• Use systems to process orders, check details, update deliveries and weights.
• Potential to specialise in areas such as bespoke, exports or account management after training.
• Participate in learning and development to support success and growth.
• Reply to customer enquiries, process orders and contact customers across multiple businesses.
• Check order accuracy to minimise credits and issues/complaints.
• Contribute to continuous improvement by identifying opportunities to enhance service.
• Gather customer insights through strong relationship building.

Skills

Great communication

Active listening

Creative problem solving

Tech savvy

Attention to detail

Prioritisation

Identify needs

Job description

Saint-Gobain's SGIS team in the East Leake/Loughborough area is recruiting a Customer Service Advisor to be the heartbeat of our customer operations. You will engage customers by phone and email, understand their needs, and guide them to the right product to ensure timely delivery and satisfaction.

We offer a flexible hybrid working model after successful training, accessible offices and benefits including private healthcare, parking, restaurant facilities and wellbeing services to support your