On-Site Customer Support Specialist — Crewe

Securitas UK; Crewe; On-site; GBP 13,000 - 27,000; Full time

Job summary

Cartridge People in Crewe is seeking a Customer Service Advisor to deliver friendly, professional support across telephone, email and live chat. You will listen to customers, resolve queries quickly, and process orders and refunds with accuracy.

The roles include two on-site positions: a full-time 40-hour week and a part-time 20-hour week, both based in Crewe, offering a robust team environment and opportunities to learn our product range.

Qualifications

• 2 years of customer experience required.
• A real people-person who enjoys helping others.
• Attentive listening and clear written and verbal communication.
• Strong problem-solving and empathy for customers.
• Basic IT skills for emailing, data entry and copy-paste tasks.
• Able to multitask with meticulous attention to detail.

Responsibilities

• Provide amazing customer service via phone, email and live chat.
• Process orders, payments and refunds for customers.
• Keep customers informed about promotions and product changes.
• Arrange deliveries and resolve order issues.
• Support colleagues and share knowledge to help the team.
• Aim to delight customers and go the extra mile.

Skills

Customer service

Telephone support

Problem solving

Active listening

Multitasking

IT literacy

Job description

Cartridge People in Crewe is seeking a Customer Service Advisor to deliver friendly, professional support across telephone, email and live chat. You will listen to customers, resolve queries quickly, and process orders and refunds with accuracy.

The roles include two on-site positions: a full-time 40-hour week and a part-time 20-hour week, both based in Crewe, offering a robust team environment and opportunities to learn our product range.