Onsite Route & Service Coordinator – Customer Focus

Guidant Global; Dewsbury; On-site; GBP 40,116,000 - 44,083,000; Full time

Job summary

Guidant Global in Dewsbury is seeking a Service Coordinator to manage daily service delivery, allocate work to vehicles and routes, and maintain proactive communication with customers and drivers.

The role is fully onsite, 40 hours per week, 8:30–17:00, paid at £14 per hour via PAYE. Contract runs ASAP to 31 December 2026.

You will support drivers, debrief, encourage safe stop-the-job actions, report service and safety concerns, and strive for customer excellence and on-time collections.

Qualifications

• Coordination/administration experience within an operational environment.
• Strong customer service skills.
• IOSH Working Safely or equivalent

Responsibilities

• Support drivers to act on issues identified on the rounds.
• Undertake debrief of drivers.
• Encourage 'Stop the Job' if it's unsafe, report to your Supervisor
• Report all service concerns
• Report all safety concerns
• Proactively communicate with customers
• Create a customer excellence approach & culture
• React to and manage customer queries and complaints
• Implement service practices that meet the customers' needs
• Build trust & honesty & maintain commitments with customers and suppliers
• Report all environmental concerns

Skills

Relationship Management

Effective Communication

Time Management

Informed Decision Making

Continuous Improvement

IT Proficiency

Job description

Guidant Global in Dewsbury is seeking a Service Coordinator to manage daily service delivery, allocate work to vehicles and routes, and maintain proactive communication with customers and drivers.

The role is fully onsite, 40 hours per week, 8:30–17:00, paid at £14 per hour via PAYE. Contract runs ASAP to 31 December 2026.

You will support drivers, debrief, encourage safe stop-the-job actions, report service and safety concerns, and strive for customer excellence and on-time collections.