Customer Experience Champion

Veolia; Gloucester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Parking & subsidised lunch

Company pension

Discounts on retailers

Employee financial wellbeing (Stream)

Health resources & wellbeing support

Volunteer days

Training & development opportunities

Job summary

Veolia is seeking a Customer Experience Advisor in Cannock to handle inbound calls and emails, delivering personalised service and resolving customer queries. You will build relationships, promote Veolia products, and maintain records in line with data protection rules.

The role offers 40 hours per week at 26,437 salary plus benefits, with onsite head office location in Cannock and access to Veolia's pension and welfare programs. A proactive, customer-focused mindset is essential.

Qualifications

• Proven ability to put the customer first, either in person or on the phone.
• Active listening to understand customer needs and communicate clearly.
• Able to work under pressure with a flexible, can-do approach.
• Strong planning and organisational skills to deliver excellent service.

Responsibilities

• Answer inbound calls and emails; ensure resolutions are arranged and communicated.
• Build strong relationships with internal and external customers to deliver the best service.
• Maintain up-to-date records and ensure data protection compliance.
• Promote Veolia's products and services to customers as appropriate.
• Collaborate with other teams to deliver timely resolutions for customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Typing speed

Initiative

Education

NVQ Level 2 in Customer Services

GCSEs Maths & English

Tools

Google Office Applications

Job description

Veolia is seeking a Customer Experience Advisor in Cannock to handle inbound calls and emails, delivering personalised service and resolving customer queries. You will build relationships, promote Veolia products, and maintain records in line with data protection rules.

The role offers 40 hours per week at 26,437 salary plus benefits, with onsite head office location in Cannock and access to Veolia's pension and welfare programs. A proactive, customer-focused mindset is essential.