Customer Experience Pro (6-Month FTC)

Veolia; Kingswood; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Parking & lunch subsidy

Company pension

Employee discounts

Financial wellbeing support: Stream

Health resources

Volunteer day

Training & development

Job summary

Veolia is seeking a Customer Experience Advisor for a 6-month FTC at our Cannock Head Office. The role involves handling inbound calls and emails, delivering personalised customer solutions, and promoting Veolia services.

It offers 40 hours per week with a salary of £26,437 plus benefits. You will join a team focused on ecological transformation, delivering outstanding service while building strong internal and external relationships.

Qualifications

• Put the customer first in person or on the phone.
• Listen to customers to understand their needs and provide clear solutions.
• Work well in a team and stay calm under pressure while maintaining service quality.
• Plan and organise to deliver excellent service.
• Demonstrate strong interpersonal skills with attention to detail.
• Be proactive, adaptable and willing to go the extra mile for customers.
• Show a growth mindset and commitment to personal/professional development.
• Be flexible to changing business needs and responsibilities.
• Maintain a fast, accurate typing speed and a friendly telephone manner.
• Have foundational understanding of business finance and customer profitability.
• Be proficient with Google Office Applications and learn new systems quickly.
• Take initiative and go above and beyond for customers.

Responsibilities

• Answer inbound calls and emails, ensuring resolutions are arranged and communicated.
• Prioritise the customer and provide personalised solutions.
• Build strong relationships with internal and external customers to deliver excellent service.
• Continuously seek ways to improve the customer experience and resolve challenges.
• Keep up-to-date records and adhere to data protection regulations.
• Promote Veolia’s products and services to customers.
• Collaborate with other teams to deliver timely resolutions for customers.

Skills

Customer-first

Active listening

Teamwork

Planning & organisation

Interpersonal skills

Proactive & adaptable

Attention to detail

Initiative

Learning quickly

Typing speed

Business finance basics

Google Office Applications

Education

NVQ Level 2 in Customer Services

GCSEs (Maths & English)

Tools

Google Office Applications

Job description

Veolia is seeking a Customer Experience Advisor for a 6-month FTC at our Cannock Head Office. The role involves handling inbound calls and emails, delivering personalised customer solutions, and promoting Veolia services.

It offers 40 hours per week with a salary of £26,437 plus benefits. You will join a team focused on ecological transformation, delivering outstanding service while building strong internal and external relationships.