Onsite Customer Care Specialist

Tp-8f723eaf; West of England; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Perks at Work

Cycle to Work Scheme

Holiday Purchase Scheme

Refer-A-Friend earns up to £1,200

Wellbeing Webinars

Job summary

Teleperformance in Bristol is seeking a Customer Service Specialist for an onsite role at Spectrum House. You will handle online subscription enquiries, account management, and provide multi-channel support via phone, live chat, and email.

The role requires strong communication, problem-solving skills, and a customer-focused approach. Training is provided, with a 37.5-hour work week across shifts from 8am to 10pm.

Responsibilities

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.
• You will provide information and support to a global customer base through phone, live chat and email.
• You will troubleshoot and resolve issues such as subscriptions, payments and online accounts with effective questioning and active listening.
• You will work in a fast-paced, target-driven environment to maximise opportunities.

Job description

Teleperformance in Bristol is seeking a Customer Service Specialist for an onsite role at Spectrum House. You will handle online subscription enquiries, account management, and provide multi-channel support via phone, live chat, and email.

The role requires strong communication, problem-solving skills, and a customer-focused approach. Training is provided, with a 37.5-hour work week across shifts from 8am to 10pm.