Onsite Customer Experience Specialist (Bristol)

Teleperformance; Bath; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Perks at Work

Cycle to Work

Job summary

Teleperformance in the UK is recruiting an enthusiastic customer service professional to join our onsite team at Spectrum House, Central Bristol. You will handle online subscription inquiries and account management, delivering information and support to a global customer base via phone, live chat and email.

Starting 05/10/2026, the role offers 37.5 hours per week with shifts 8am–10pm, two weeks of classroom training, and full BPSS vetting requirements.

Qualifications

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.
• You will provide information and support to a global customer base via inbound calls, webchat and emails.

Responsibilities

• You will start your day signing into your systems and preparing for the day.
• Engage with customers on questions about their online subscription and accounts.
• Troubleshoot and resolve issues related to subscriptions, payments, and accounts through effective questioning and listening.
• Work in a fast-paced environment, aiming to maximise opportunities and deliver excellent service.
• Take breaks as scheduled to maintain performance and well-being.

Skills

Communication skills

Customer service

Multichannel support

Problem solving

Job description

Teleperformance in the UK is recruiting an enthusiastic customer service professional to join our onsite team at Spectrum House, Central Bristol. You will handle online subscription inquiries and account management, delivering information and support to a global customer base via phone, live chat and email.

Starting 05/10/2026, the role offers 37.5 hours per week with shifts 8am–10pm, two weeks of classroom training, and full BPSS vetting requirements.