Bristol Onsite Customer Experience Specialist

TieTalent; Bristol; On-site; GBP 14,320 - 20,395; Full time

Benefits offered by this job

Savings Discounts

Wellness resources

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend bonus

Monthly Wellbeing Webinars

Job summary

A customer service firm in Bristol is seeking a Customer Service Specialist for an onsite role. You will assist customers with their online subscription inquiries and provide support through calls, chat, and email. The ideal candidate is proactive, customer-focused, and has strong communication skills. This full-time position offers competitive hourly pay and various employee perks, including wellness resources and professional training.

Qualifications

• Strong ability to listen and ask the right questions.
• Fluent in delivering service via phone, live chat, and email.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with online subscription enquiries.
• Provide information and support through inbound calls.
• Troubleshoot issues related to subscriptions and payments.

Skills

Customer-focused

Strong communication skills

Technical skills with PCs

Proactive and self-motivated

Job description

A customer service firm in Bristol is seeking a Customer Service Specialist for an onsite role. You will assist customers with their online subscription inquiries and provide support through calls, chat, and email. The ideal candidate is proactive, customer-focused, and has strong communication skills. This full-time position offers competitive hourly pay and various employee perks, including wellness resources and professional training.