Onsite Customer Service Pro — Subscriptions & Support

TP; West of England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Perks at Work

Help@Hand

Critical Illness

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress

Job summary

Teleperformance in Bristol is seeking a dedicated Customer Service Associate to join our on-site team. You will handle online subscription inquiries, manage accounts, and provide exceptional support across phone, live chat, and email channels.

Expect a fast-paced environment with clear performance targets and thorough two-week classroom training followed by hands-on practice. The role emphasizes customer focus, proactive communication, and strong problem-solving skills.

Qualifications

• Experience delivering consistent, high-quality customer service.
• Ability to listen, understand, and resolve customer inquiries.
• Comfort with multi-channel support (phone, chat, email).

Responsibilities

• Handle subscription enquiries and account management for customers.
• Provide information and support to a global customer base via inbound calls, webchat and emails.

Skills

Customer service

Communication skills

Multichannel support

Tools

Phone systems

Live chat platforms

Email management

Job description

Teleperformance in Bristol is seeking a dedicated Customer Service Associate to join our on-site team. You will handle online subscription inquiries, manage accounts, and provide exceptional support across phone, live chat, and email channels.

Expect a fast-paced environment with clear performance targets and thorough two-week classroom training followed by hands-on practice. The role emphasizes customer focus, proactive communication, and strong problem-solving skills.