Clinic Receptionist & Admin Coordinator (London)

BUPA; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan & life insurance

Onsite gyms or local discounts

Online discounts

Job summary

Bupa London Medical is seeking a Receptionist to be the face of the clinic and ensure patients have a smooth, welcoming visit. The role includes front desk tasks and supporting back-office administration within a busy London Medical site.

Shifts run Mon-Sun 8am-8pm with a requirement to work a minimum of two late shifts per week. The role offers opportunities to contribute to excellent patient service within the Bupa network.

Qualifications

• Proven experience delivering exceptional, client-focused customer service in person (Retail, Hospitality or similar).
• Excellent interpersonal and communication skills with ability to build rapport.
• Great time management and flexibility to switch tasks during shifts.
• Excellent attention to detail with strong administration and computing skills.
• Experience as a receptionist would be preferred, but not essential.

Responsibilities

• Work on reception, greet customers and help make appointments smooth and friendly.
• Support clinical staff with preparation of client files and scanning documents.
• Perform day-to-day admin: post, calls, emails, delivery notes.
• Collect billing information and patient consents, prepare invoices/quotes, and ensure timely billing.
• Liaise with clinical colleagues to issue reports and correspondence on time.
• Ensure facilities are well presented and resolve issues to keep a welcoming environment.

Skills

Client-focused service

Interpersonal skills

Time management

Flexibility

Attention to detail

Tools

Microsoft Office

Job description

Bupa London Medical is seeking a Receptionist to be the face of the clinic and ensure patients have a smooth, welcoming visit. The role includes front desk tasks and supporting back-office administration within a busy London Medical site.

Shifts run Mon-Sun 8am-8pm with a requirement to work a minimum of two late shifts per week. The role offers opportunities to contribute to excellent patient service within the Bupa network.