Clinic & Patient Services Coordinator

The Royal Marsden NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an organised and patient-focused administrator to join the WWCRC unit in London. The role supports appointments, clinic management, reception, and general admin duties, guided by senior nursing staff.

You will handle patient referrals, update records, and maintain a smooth patient journey in a busy clinical environment. Experience in healthcare and strong communication are essential; desirable qualifications include ECDL or NVQ Customer Care.

Qualifications

• Minimum six months working in a healthcare environment.
• Understanding of working with patients who are chronically ill.
• Desirable: ELC (European Computer Driving Licence) or Equivalent.
• Desirable: NVQ Customer Care.

Responsibilities

• Appointments, scheduling, and capacity management according to WWCRC guidelines.
• Liaise with patients regarding treatment and manage expectations for appointments.
• Clinic management including pre-prepare clinics and manage overbooking.
• Run a highly efficient, patient-focused reception service.

Skills

Patient communication

Reception duties

Administrative tasks

Education

General education

Job description

The Royal Marsden NHS Foundation Trust is seeking an organised and patient-focused administrator to join the WWCRC unit in London. The role supports appointments, clinic management, reception, and general admin duties, guided by senior nursing staff.

You will handle patient referrals, update records, and maintain a smooth patient journey in a busy clinical environment. Experience in healthcare and strong communication are essential; desirable qualifications include ECDL or NVQ Customer Care.